OneStackOneStackSolution ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit onestacksolution.com or work with us, how we use it, and the choices you have. We've written it in plain language on purpose.
1. Information we collect
We only collect what we need to respond to you and run our business:
- Information you give us - such as your name, email address, company and the details of your enquiry when you submit our contact form or email us.
- Usage information - basic, anonymised analytics such as pages visited and device type, used to improve the website. We do not use this to identify you personally.
- Communications - any messages, files or project materials you share with us while we work together.
2. How we use your information
We use the information you provide to:
- Reply to your enquiry and provide a quote or proposal;
- Deliver and support the services you've asked us to provide;
- Send project updates and, only if you opt in, occasional company news;
- Improve our website, services and security;
- Meet our legal and accounting obligations.
3. Legal basis
Where applicable law (such as the GDPR) requires it, we process your data on the basis of your consent, our legitimate interest in running and improving our business, or to perform a contract with you. You can withdraw consent at any time.
4. Sharing your information
We do not sell your personal information. We only share it with trusted service providers who help us operate - for example, email, hosting and analytics providers - and only to the extent needed to deliver our services. These providers are bound to protect your data. We may also disclose information where required by law.
5. AI tools and your data
When we build AI features, we use reputable model providers and follow privacy-by-design principles. We do not share your confidential project data with third parties to train their public models without your explicit agreement, and we configure tools to keep your data private wherever that option exists.
6. Data retention
We keep personal information only as long as necessary for the purposes described here, or as required by law. When it is no longer needed, we securely delete or anonymise it.
7. Cookies
Our website uses minimal cookies - primarily for basic functionality and anonymised analytics. You can control or block cookies through your browser settings. Blocking some cookies may affect how parts of the site work.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to object to certain processing or request a copy of your data. To exercise any of these rights, email us at privacy@onestacksolution.com and we'll respond promptly.
9. Security
We use appropriate technical and organisational measures to protect your information. No method of transmission over the internet is perfectly secure, but we work hard to safeguard your data and limit access to those who need it.
10. Children
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16.
11. Changes to this policy
We may update this policy from time to time. When we do, we'll revise the "last updated" date above and, for significant changes, make a clearer notice on our site.
12. Contact us
Questions about your privacy or this policy? Email privacy@onestacksolution.com and a real person will get back to you.